FAQ
1. How to get to Taman Negeri Rompin, Pahang?
Taman Negeri Rompin (TNR) is accessible by car and located approximately 30 minutes from Kuala Rompin and 1 hour from Mersing. The junction to TNR is located at Kampung Selendang. Vehicular access is available all the way by tarmac road into Kinchin Base Camp. However long and heavy vehicles should exercise caution when travelling into TNR due to narrow roads and steep gradients.
2. How long does it take to reach Taman Negeri Rompin from Simpang Selendang junction?
The journey will take approximately 30 minutes as the distance is 30km from Selendang Junction.
3. When is the best time to visit Taman Negeri Rompin, Pahang?
The best time to visit TNR is during March until October. However, we are open daily, all year round unless stated otherwise.
4. What are the operating hours of Taman Negeri Rompin, Pahang?
We are open daily from 9:00AM to 4:00PM. Last admission is at 3.00PM.
5. Is Taman Negeri Rompin open during public holiday?
Yes, Taman Negeri Rompin is open everyday to the public including public holiday unless stated otherwise on our website or social media account.
6. Can visitors bring outside food to Taman Negeri Rompin?
Visitors entering TNR are not allowed to bring outside food as we are implementing no plastic policy to reduce plastic usage and littering. Visitors can purchase foods at Cafeteria, vending machines and refill drinking water at the provided area.
7. Can we arrange for a barbecue or picnic?
Yes, barbecues and packed picnic meals can be arranged upon request.
8. Is fishing allowed in the river?
No fishing allowed in the river.
9. Do you organize team-building activities?
Yes, we offer customizable team-building packages.
10. Are there any precautions for encountering wildlife?
Avoid feeding or approaching wildlife; our guides will brief you on safety protocols.
11. Do you offer equipment like binoculars or cameras for wildlife watching?
We recommend bringing your own, but some equipment can be rented.
12. Are there waterfalls or scenic viewpoints nearby?
Yes, nearby trails lead to beautiful waterfalls and lookout points.
13. Is the lodge located within a national park?
Yes, the Rompin Rainforest Lodge is part of the Taman Negeri Rompin area.
14. How do we get to the Rompin Rainforest Lodge?
The lodge is accessible by road.
Google Map: https://maps.app.goo.gl/GMPBsSXgzNBPsPbM7
Waze: https://ul.waze.com/ul?place=ChIJHdp_TXTuzzER2zAc0VSPG4g&ll=2.62284820%2C103.33228300&navigate=yes&utm_campaign=default&utm_source=waze_website&utm_medium=lm_share_location
15. Is there a phone signal or emergency communication system?
Mobile reception is limited, but we have emergency communication systems in place.
16. What steps are taken to protect wildlife and the rainforest?
We enforce strict no-littering policies, respect wildlife habitats, and conduct educational programs.
17. Can we use drones at the park?
Drones are not allowed to protect wildlife and maintain guest privacy.
Rompin Rainforest Lodge
1. What type of accommodations are available at the lodge?
We offer a range of accommodations, including standard rooms, family rooms, and dormitory-style options, catering to solo travelers, families, and groups.
2. Are the rooms air-conditioned?
Yes, all rooms are equipped with air-conditioned.
3. Do the rooms have fans?
Yes, all rooms are equipped with ceiling fans.
4. Are private bathrooms provided?
Yes, most rooms have private bathrooms. Dormitories have shared facilities..
5. Do you provide towels and toiletries?
Towels are provided, but we recommend bringing your own toiletries.
6. Are there family rooms or connecting rooms available?
Yes, we have family rooms designed for up to four guests.
7. Can we request extra beds or mattresses?
Extra mattresses can be arranged upon request, subject to availability.
8. Are there mosquito nets or insect repellent in the rooms?
Mosquito nets are available in selected rooms, and we recommend using insect repellent during your stay.
9. What dining options are available?
We have an on-site restaurant serving a variety of local and international dishes.
10. Are meals included in the package?
Yes, most packages include full board: breakfast, lunch, and dinner.
11. Can you cater to dietary restrictions (e.g., vegetarian, vegan, halal)?
Yes, we can accommodate dietary restrictions with prior notice.
12. Are there snacks or beverages available throughout the day?
Yes, light snacks and beverages are available for purchase.
13. Is Wi-Fi available at the lodge?
Wi-Fi is limited and available only in common areas.
15. Is the lodge pet-friendly?
No, to ensure the safety of wildlife and other guests.
14. Are there meeting rooms or event spaces?
Yes, we have facilities for meetings and small events.
Activities
1. What are the other activities available at Taman Negeri Rompin?
- We do offer a few range of guided activities including jungle trekking, birdwatching, kayaking and hiking. For further details about activities please click here: https://rompinpark.my/activities/
2. What is the minimum number of people for guided activities booking?
We do require a minimum 2 people for each booking of guided activities.
3. How many days in advance do I have to book for guided activities?
A minimum of 2 days in advanced is required for all guided activities
4. How to make the booking for guided activities?
For booking inquiry, you may
- email to info@rompinpark.my
- call reservation office at +609-5239900/ +607-7991205
- go to our website https://ticket.rompinpark.my/OnlineTicketing/VisitDate.aspx
5. Are there trekking or hiking trails?
Yes, we have well-marked trails ranging from easy walks to challenging treks.
6. I am interested in joining guided activities but I don’t have much experience. Is it suitable for beginners to join?
All guided activities are accompanied and led by experienced guides. Be rest assured as our guide will assist visitors during the guided activities.
7. Are children supervised during activities?
Supervision is required by parents or guardians, but our guides assist during activities.
8. Does Taman Negeri Rompin allow visitors to go for camping activities?
Camping activity is allowed. Please refer to Rates & Packages page.
9. I have a chronic disease but I want to join outdoor activities. Is it possible for me to book and join any of the guided tours?
Visitors with chronic disease are not advised to join guided tours. For further clarification, please contact us before booking. TNR will not be responsible for any incident that occurs related to the visitor’s health.
10. Do you provide insurance for activities?
We recommend guests have personal travel insurance, but we ensure all activities follow strict safety guidelines.
11. What precautions should we take for the weather?
Bring waterproof clothing, sturdy shoes, and pack light for treks.
12. What are the other facilities available at Taman Negeri Rompin?
We provide basic facilities such as public toilets, surau for prayer, multipurpose hall, campsite and cafeteria.
13. Are medical facilities nearby?
The nearest clinic is about 45 minutes away, and we have basic first-aid facilities on-site.
Payment & Cancellation Policy
1. What is the payment policy for guided activity booking?
TNR requires pre-payment for each of the guided activities via website booking or bank transfer to our account at least 2 days before arrival date.
2. I have made a booking and suddenly it’s raining and the weather does not permit, what are the other options?
The option is to reschedule, postpone or cancel the tours subjected to the weather condition.
3. What is the cancellation policy of Taman Negeri Rompin? Can visitors get a refund?
Taman Negeri Rompin cancellation and refund policy is subjected to the weather conditions during the tours.
You can raise the refund request for your booking by email at info@rompinpark.my or call to our booking office at +6011-19001800 with valid refund reason.
Your refund request will take up to 14 days.
Others
1. What is the Privacy Policy?
Please click here for the PDPA policy.